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Methods of Administration for Federal Financial ParticipationCFOP 60-16

Read it Download PDF Original on DCF's site Find pages that cite it
Edition on the PDF
2022-06-03
DCF's official index lists
2022-06-03
Copy retrieved
Oct 5, 2026
Pages
82
Office of primary responsibility
Human Resources
Supersedes
all previous versions of CFOP 60-16 and Chapters 3 and 4 of CFOP 60-10.

What this edition changed DCF's summary on the PDF

This operating procedure is part of a complete rewrite of Civil Right Procedures related to customer/customer service and supersedes all previous versions of CFOP 60-16 and Chapters 3 and 4 of CFOP 60-10.

Contents 85 entries

  1. Chapter 1 – GENERAL p. 5
  2. 1-1. Purpose p. 5
  3. 1-2. Scope p. 5
  4. 1-3. Policy p. 5
  5. 1-4. Authority p. 5
  6. 1-5. Responsibilities of the Department p. 5
  7. 1-6. Assignment of Civil Rights Compliance Responsibilities p. 7
  8. Chapter 2 – DISSEMINATION OF INFORMATION p. 9
  9. 2-1. General p. 9
  10. 2-2. Procedures for Notification p. 9
  11. 2-3. Equal Opportunity Message p. 12
  12. Chapter 3 – PLAN FOR REASONABLE MODIFICATIONS AND AUXILIARY AIDS AND SERVICES p. 13
  13. 3-1. General p. 13
  14. 3-2. Authority p. 13
  15. 3-3. Definitions p. 13
  16. 3-4. Policy p. 15
  17. 3-5. Development of Reasonable Modifications and Auxiliary Aids and Services Policies and p. 15
  18. 3-6. Roles and Responsibilities p. 15
  19. 3-7. Medical Concerns p. 16
  20. 3-8. Equally Effective Communication Requirements p. 16
  21. 3-9. Auxiliary Aids and Services p. 18
  22. 3-10. Contracting for Qualified and Certified Interpreters p. 18
  23. 3-11. Certified and Qualified Interpreters p. 19
  24. 3-12. Ensuring Equally Effective Communication p. 20
  25. 3-13. Fundamental Alteration/Undue Burden p. 20
  26. 3-14. Needs Assessment and Providing Section 504/ADA Modification p. 21
  27. 3-15. Requesting Feedback from Customers and/or Companions p. 24
  28. 3-16. Program Accessibility p. 24
  29. 3-17. Architectural Accessibility p. 25
  30. 3-18. Wheelchairs, Mobility Aids and Other Power-Driven Mobility Devices p. 26
  31. 3-19. Service Animals p. 27
  32. 3-20. Miniature Horse p. 28
  33. 3-21. Interference with Use or Training of Service Animal p. 28
  34. Chapter 4 – LIMITED ENGLISH PROFICIENT PLAN p. 29
  35. 4-1. General p. 29
  36. 4-2. Authority p. 29
  37. 4-3. Language Access Policy p. 29
  38. 4-4. Language Diversity Self-Assessment p. 30
  39. 4-5. Departmental Language Needs p. 30
  40. 4-6. Coordination of the Department’s Language Access Policy and Procedures p. 30
  41. 4-7. Identifying LEP Individuals Who Need Language Assistance p. 31
  42. 4-8. Notifying LEP Individuals about the Availability of Language Assistance Services p. 31
  43. 4-9. Provision of Language Assistance Services p. 32
  44. 4-10. Declining Use of Free Language Assistance p. 32
  45. 4-11. Contracting for Interpreters p. 33
  46. 4-12. Translation of Vital Documents and Information p. 33
  47. 4-13. Contracting for Translations p. 34
  48. 4-14. Verifying Translation Accuracy p. 35
  49. 4-15. Telephone Communications with LEP Individuals p. 35
  50. 4-16. Tracking/Reporting p. 35
  51. 4-17. Requesting Feedback from Customers and/or Companions p. 36
  52. 4-18. Program, Mental Health Treatment Facility, and Provider-Specific Language Access Guides p. 36
  53. 4-19. Monitoring for Compliance p. 36
  54. 4-20. Complaints of Discrimination p. 36
  55. Chapter 5 – WEB ACCESSIBILITY, MEANINGFUL ACCESS, AND TELECOMMUNICATIONS p. 37
  56. 5-1. General p. 37
  57. 5-2. Public Websites p. 37
  58. 5-3. Section 508 Compliance p. 37
  59. 5-4. Web-Based Information p. 37
  60. 5-5. Web Accessibility p. 38
  61. 5-6. Undue Burden p. 38
  62. 5-7. Translation of Vital Information p. 38
  63. 5-8. Telecommunications p. 38
  64. Chapter 6 – CIVIL RIGHTS COMPLIANCE ASSURANCES AND COMPLIANCE REVIEWS p. 41
  65. 6-1. Assurance Statement p. 41
  66. 6-2. Civil Rights Compliance Checklist p. 41
  67. 6-3. Civil Rights Compliance Monitoring p. 42
  68. 6-4. Non-Compliance p. 42
  69. Chapter 7 – DISCRIMINATION COMPLAINTS PROCEDURES p. 43
  70. 7-1. General p. 43
  71. 7-2. Communication Assistance p. 43
  72. 7-3. Complaint Filing – Service Delivery p. 43
  73. 7-4. Complaint Filing-Employment p. 45
  74. 7-5. Notification of Complaint p. 45
  75. 7-6. Complaint Decision and Disposition p. 45
  76. Chapter 8 – REPORTS AND RECORDKEEPING p. 47
  77. 8-1. General p. 47
  78. 8-2. Reports p. 47
  79. 8-3. Recordkeeping p. 47
  80. 8-4. Collecting and Reporting Participation Data p. 47
  81. 8-5. Ethnicity and Race Categories p. 48
  82. Chapter 9 – TRAINING p. 51
  83. 9-1. General p. 51
  84. 9-2. Training for Staff Who Conduct Compliance Reviews p. 51
  85. 9-3. Training Requirements for All Staff p. 51

Citations found in the text

CFOPs it cites (3)

CFOPs that cite it (4)

Florida Statutes (19)

Federal law (47)

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