Completing Hotline Intake AssessmentCFOP 170-2
- Edition on the PDF
- 2023-09-20
- DCF's official index lists
- 2023-09-20
- Copy retrieved
- Oct 5, 2026
- Pages
- 35
- Office of primary responsibility
- Office of Child and Family Well-Being
- Supersedes
- CFOP 170-2 dated April 4, 2016.
What this edition changed DCF's summary on the PDF
In Chapter 1, added clarification note to paragraph 1-4.e.(6).
Contents 62 entries
- Chapter 1 – CONDUCTING AN INTERVIEW p. 4
- 1-1. Purpose p. 4
- 1-2. Authority p. 4
- 1-3. Intake Protocol: The Three Stages of Intake Assessment p. 4
- 1-4. Information Collection p. 4
- Chapter 2 – CUSTOMER SERVICE p. 10
- 2-1. Purpose p. 10
- 2-2. Procedures p. 10
- Chapter 3 – MEANS TO LOCATE FOR CHILD INTAKES p. 11
- 3-1. Purpose p. 11
- 3-2. Assessing for Means To Locate p. 11
- Chapter 4 – ADDITIONAL AND SUPPLEMENTAL REPORTS FOR CHILD INVESTIGATIONS p. 12
- 4-1. Purpose p. 12
- 4-2. Additional Reports p. 12
- 4-3. Supplemental Reports p. 12
- 4-4. Calls Not Handled as Additional or Supplemental Reports p. 12
- 4-5. Investigative Response p. 13
- Chapter 5 – SPECIAL CONDITIONS p. 14
- 5-1. Purpose p. 14
- 5-2. Information Collection for Special Conditions p. 14
- 5-3. Response Time for Special Conditions p. 15
- 5-4. Documentation of Special Conditions Intakes p. 15
- Chapter 6 – INVESTIGATIVE SUBTYPES: IN HOME, INSTITUTIONAL, AND OTHER p. 18
- 6-1. Purpose p. 18
- 6-2. Investigative Subtype Assignment p. 18
- Chapter 7 – SCREENING DECISIONS AND RESPONSE TIME FOR CHILD INTAKES p. 19
- 7-1. Purpose p. 19
- 7-2. Authority p. 19
- 7-3. Screening Criteria p. 19
- 7-4. Sufficient Information for Screening Decisions p. 19
- 7-5. Response Time Criteria p. 20
- 7-6. Sufficient Information for Response Time Decisions p. 20
- Chapter 8 – DEVELOPING THE INTAKE p. 22
- 8-1. Purpose p. 22
- 8-2. Intake Participants p. 22
- 8-3. Reporter Narrative p. 23
- 8-4. Allegation Narrative p. 23
- 8-5. Duplicates, Sequence Merges, Intake Splits, and Screen Out Requests p. 24
- 8-6. Jurisdiction and Assignment of Intakes p. 25
- 8-7. FSFN Checks and Criminal Background Checks p. 26
- Chapter 9 – HOTLINE SUPERVISOR CONSULTATIONS p. 28
- 9-1. Purpose p. 28
- 9-2. Definition p. 28
- 9-3. Requirements p. 28
- 9-4. Process/Procedures p. 28
- 9-5. Documentation p. 29
- Chapter 10 – CONDUCTING CHILD WELFARE RECORD CHECKS FOR p. 30
- 10-1. Purpose p. 30
- 10-2. Confidentiality of Reports and Records p. 30
- 10-3. Processing Child Welfare Record Requests p. 30
- Chapter 11 – VERIFICATION OF CHILD WELFARE PROFESSIONALS p. 31
- 11-1. Purpose p. 31
- 11-2. Scope p. 31
- 11-3. Procedure p. 31
- Chapter 12 – DOCUMENTATION AND REVIEW OF SCREENED-OUT CHILD INTAKES p. 32
- 12-1. Purpose p. 32
- 12-2. Documentation Requirements p. 32
- 12-3. Review of Screened Out Intakes p. 33
- Chapter 13 – CONTACTING THE REPORTER p. 35
- 13-1. Purpose p. 35
- 13-2. Confidentiality of the Reporter p. 35
- 13-3. Calling Reporters p. 35
Citations found in the text
CFOPs it cites (2)
- CFOP 170-1 Florida Child Welfare Practice Model Pages 5, 19, 20
- CFOP 170-4 Child Maltreatment Index Pages 14, 19, 24
CFOPs that cite it (2)
- CFOP 5-1 Numerical and Subject Index to Administrative Publications Page 7
- CFOP 50-1 Department Use of Criminal Justice Information Services and Driver and Vehicle Information Database Page 44
Florida Statutes (3)
- § 39.201 Required reports of child abuse, abandonment, or neglect, sexual abuse of a child, and juvenile sexual abuse; required reports of death; reports involving a child who has exhibited inappropriate sexual behavior. Pages 4, 8, 19, 20, 35
- § 39.01 Definitions. Page 19
- § 39.202 Confidentiality of reports and records in cases of child abuse or neglect; exception. Page 30
Administrative Code rules (1)
- Rule 65C-29.002 Reports of Child Abuse, Neglect or Abandonment. Pages 4, 19
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